Refund policy

If you are not satisfied with the item you have purchased, you are able to return the item to us for an exchange or refund within 30 days of purchase. You must ensure items are un-used and returned in the original packaging with a valid proof of purchase. Shipping costs are non-refundable. Please retain your proof of postage as the products are your responsibility until they reach us.

Once received we will check the item(s), we will issue you a refund. All refunds are credited to the method of payment originally used.

Please email info@rusperandpines.co.uk to process your return.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. We cannot accept returns on sale items or gift cards.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If the item you purchased is faulty, we may offer an exchange or a full refund. Please email info@rusperandpines.co.uk with your order number and a description of the fault to action this.

You can always contact us for any return question at info@rusperandpines.co.uk.